Email support@larryscoffee.com or use the contact page. Support hours are Monday to Friday, 9:30 AM to 4:30 PM ET.

We&#x2019;d love to hear from you! The best way to reach us is by email at <a href="mailto:support@larryscoffee.com">support@larryscoffee.com</a>, or through our contact page: <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a>Our support hours are:<ul><li>Monday to Friday: 9:30 AM to 4:30 PM ET.</li></ul>We&#x2019;re a small team and we read every message, so we&#x2019;ll get back to you as quickly as we can. For faster help, include your order number and the email you used to order.If you bought Larry&#x2019;s at a grocery store or cafe, please take it back to the store and they&#x2019;ll take care of you.

How do I contact customer service?

Your name, order email, and order number, plus a photo if anything arrived damaged, wrong, or missing.

A little detail up front means we can solve it quickly. When you email us at <a href="mailto:support@larryscoffee.com">support@larryscoffee.com</a>, please include:<ul><li>Your name and the email address on your order.</li><li>Your order number</li><li>Your phone number, if an item is missing.</li><li>A photo, if something arrived damaged or wrong.</li><li>A photo of the barcode on the bottom of the bag, if the bag arrived damaged.</li><li>How you brew your coffee and what you&#x2019;re tasting, if it&#x2019;s about taste.</li><li>Your delivery address, if it&#x2019;s about a delivery problem.</li></ul>The more we know, the faster we can make it right.

What info should I include so you can help faster?

Larry's Coffee

How to reach our support team and what to include for faster help.

How to Contact Us

Do you offer corporate gifting?

Can you ship gifts directly to each recipient?

How do I place a corporate gifting order?

Corporate & Gifting

How do I become a wholesale partner?

Do you offer private label or custom orders?

Wholesale

Wholesale, Grocery & Corporate Gifting

How do I place an order?

Can I change or cancel my order after placing it?

Can I add an item to an order I already placed?

Do you offer gift messages or gift wrapping?

Where can I buy Larry’s in stores?

Placing & Changing an Order

How much is shipping?

What is the free shipping minimum?

How long will my order take to arrive?

When do orders ship?

Do you ship to Hawaii, Alaska, and PO boxes?

Do you ship internationally?

Shipping Rates & Times

How do I track my order?

My tracking hasn’t updated. What do I do?

My order says delivered but I don’t have it

Can I change my shipping address?

What if my package is delayed?

Tracking & Delivery

Orders & Shipping

Larry’s Happiness Guarantee Details

What is your return policy?

Can I return coffee I don’t like or ordered by mistake?

Can I return or exchange non-coffee items (merch, gear)?

How do refunds work and how long do they take?

Can I get a refund on a subscription order?

How long do I have to report a problem with my order?

Return & Refund Policy

My order arrived damaged or leaking

An item is missing from my order

I received the wrong item

My coffee arrived stale or tastes off

My coffee was ground wrong

My package was lost or stolen

My order was delayed and I no longer need it

Something Went Wrong

Refunds, Returns & Problems

How do subscriptions work?

What are the subscription discounts and perks?

How do I sign up?

Getting Started

How do I log in to my subscription portal?

How do I skip, pause, or reschedule a delivery?

How do I change my frequency?

How do I swap coffees, sizes, or grinds?

Managing Your Subscription

When will I be charged?

How do I update my payment method?

Billing & Cancellation

Subscriptions

Which coffee is right for me?

What is the difference between light, medium, and dark roast?

Which coffees are low acid?

Do you have decaf?

What are limited-run coffees, and how do I get them?

Choosing a Coffee

What does shade grown mean, and is all your coffee shade grown?

Where does your coffee come from?

Is your coffee fair trade or direct trade?

Organic, Shade Grown & Sourcing

Which grind should I choose for my brew method?

What if I picked the wrong grind?

Should I buy whole bean or ground?

How do I brew with a drip machine?

How do I brew with a pour-over?

How do I brew with a French press?

How do I brew with an AeroPress?

What is the right coffee-to-water ratio?

Why does my coffee taste bitter or sour?

Grind & Brewing

How fresh is your coffee when it ships?

How should I store my coffee?

Why doesn’t Larry’s use vacuum sealed bags?

Can I freeze my coffee?

Freshness & Storage

How do I use the cold brew concentrate?

Cold Brew, K-Cups & More

Our Coffee

How do I create an account or reset my password?

How do I update my email, address, or phone number?

How do I unsubscribe from emails or texts?

How do I delete my account or data?

My Account

Do you accept Shop Pay, Apple Pay, or PayPal?

Why was my card declined?

Is my payment information secure?

Do you charge sales tax?

Payments & Checkout

How do I use a discount code?

How do I sign up for deals and the newsletter?

Giveaway FAQs: How do I enter?

Giveaway FAQs: What is the prize?

Giveaway FAQs: Where can I read the official rules?

Discounts, Giveaways & Gift Cards

Account, Payments & Promotions

Where is Helm and what are the hours?

What does Helm serve?

Where can I find the Larry’s coffee truck and upcoming events?

Visit Helm (Raleigh)

Visiting Larry's

How do I apply for the teacher grants?

What happened to the Inspiring Teachers blend?

Community & Grants

Doing Good (donations, grants, community)