No password needed. Sign in with your email and a one-time code. Signing in creates your account.

Good news: there&#x2019;s no password to create or remember. We use a quick one-time code instead, so there&#x2019;s nothing to forget or reset.<ol><li>Go to <a href="https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US">https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US</a></li><li>Enter your email address.</li><li>Enter the one-time code we send to that email.</li></ol>If you&#x2019;ve never ordered with us, signing in with your email creates your account automatically. If you checked out as a guest before, sign in with the same email and your past orders will show up. A few tips if your code doesn&#x2019;t arrive:<ul><li>Check your spam or promotions folder.</li><li>Make sure the email address is typed correctly.</li><li>Wait a minute or two and request a new code.</li></ul>Still stuck? Contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> and we&#x2019;ll help you get in. Note that your subscription portal is separate and has its own login: <a href="https://larryscoffee.com/tools/recurring/get-subscription-access">https://larryscoffee.com/tools/recurring/get-subscription-access</a>

How do I create an account or reset my password?

Sign in, click your initials, then Profile. Edit email or address there. For phone, contact us. Subscription details are updated in the portal.

You can update your details in your account in a few clicks.To update your email<ol><li>Sign in at <a href="https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US">https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US</a></li><li>Click your initials, then click Profile.</li><li>In the Profile section, click the pencil icon and edit your email.</li><li>Click Save, then verify the new email when prompted.</li></ol>To update your address<ol><li>Click your initials, then click Profile.</li><li>In the Addresses section, click the pencil icon next to your default address.</li><li>Make your changes and save.</li></ol>To update your phone numberContact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> and we&#x2019;ll update it for you.Good to know: updating your account address doesn&#x2019;t change the address on an order that&#x2019;s already placed, and it doesn&#x2019;t change your subscription. If you have a subscription, log in to your subscription portal at <a href="https://larryscoffee.com/tools/recurring/get-subscription-access">https://larryscoffee.com/tools/recurring/get-subscription-access</a>, click the Account tab, and update your details there. If you need to change an order that&#x2019;s already placed, contact us right away with &#x201C;urgent&#x201D; in the subject line.

How do I update my email, address, or phone number?

Emails: click Unsubscribe at the bottom of any email. Texts: reply STOP. You’ll still get order updates.

We never want to fill your inbox with things you don&#x2019;t want, so it&#x2019;s easy to opt out:<ul><li>Emails: scroll to the bottom of any marketing email from us and click &#x201C;Unsubscribe.&#x201D;</li><li>Texts: reply STOP to any text message from us.</li></ul>You&#x2019;ll still get important messages about your orders, such as order confirmations and shipping updates, and subscription reminders if you have a subscription. If you&#x2019;d like fewer emails instead of none, you can also contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> and let us know what you&#x2019;d like to hear about. Having trouble unsubscribing? Write to us and we&#x2019;ll take care of it for you.

How do I unsubscribe from emails or texts?

Contact us from your account email and ask for deletion. Cancel any active subscription first. Some order records are kept for legal reasons.

We respect your privacy, and we&#x2019;re happy to help. To request deletion of your account and personal data:<ol><li>Contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a>.</li><li>Use the email address on your account, and let us know you&#x2019;d like your account and data deleted.</li><li>If you have an active subscription, cancel it first or mention it in your message so we can help.</li></ol>We&#x2019;ll take care of the request and let you know when it&#x2019;s done. Please note that we may need to keep certain order records to meet tax and legal requirements.

How do I delete my account or data?

Larry's Coffee

Sign in, update your details, and manage your email preferences.

My Account

Account, Payments & Promotions

Do you offer corporate gifting?

Can you ship gifts directly to each recipient?

How do I place a corporate gifting order?

Corporate & Gifting

How do I become a wholesale partner?

Do you offer private label or custom orders?

Wholesale

Wholesale, Grocery & Corporate Gifting

How do I place an order?

Can I change or cancel my order after placing it?

Can I add an item to an order I already placed?

Do you offer gift messages or gift wrapping?

Where can I buy Larry’s in stores?

Placing & Changing an Order

How much is shipping?

What is the free shipping minimum?

How long will my order take to arrive?

When do orders ship?

Do you ship to Hawaii, Alaska, and PO boxes?

Do you ship internationally?

Shipping Rates & Times

How do I track my order?

My tracking hasn’t updated. What do I do?

My order says delivered but I don’t have it

Can I change my shipping address?

What if my package is delayed?

Tracking & Delivery

Orders & Shipping

Larry’s Happiness Guarantee Details

What is your return policy?

Can I return coffee I don’t like or ordered by mistake?

Can I return or exchange non-coffee items (merch, gear)?

How do refunds work and how long do they take?

Can I get a refund on a subscription order?

How long do I have to report a problem with my order?

Return & Refund Policy

My order arrived damaged or leaking

An item is missing from my order

I received the wrong item

My coffee arrived stale or tastes off

My coffee was ground wrong

My package was lost or stolen

My order was delayed and I no longer need it

Something Went Wrong

Refunds, Returns & Problems

How do subscriptions work?

What are the subscription discounts and perks?

How do I sign up?

Getting Started

How do I log in to my subscription portal?

How do I skip, pause, or reschedule a delivery?

How do I change my frequency?

How do I swap coffees, sizes, or grinds?

Managing Your Subscription

When will I be charged?

How do I update my payment method?

Billing & Cancellation

Subscriptions

Which coffee is right for me?

What is the difference between light, medium, and dark roast?

Which coffees are low acid?

Do you have decaf?

What are limited-run coffees, and how do I get them?

Choosing a Coffee

What does shade grown mean, and is all your coffee shade grown?

Where does your coffee come from?

Is your coffee fair trade or direct trade?

Organic, Shade Grown & Sourcing

Which grind should I choose for my brew method?

What if I picked the wrong grind?

Should I buy whole bean or ground?

How do I brew with a drip machine?

How do I brew with a pour-over?

How do I brew with a French press?

How do I brew with an AeroPress?

What is the right coffee-to-water ratio?

Why does my coffee taste bitter or sour?

Grind & Brewing

How fresh is your coffee when it ships?

How should I store my coffee?

Why doesn’t Larry’s use vacuum sealed bags?

Can I freeze my coffee?

Freshness & Storage

How do I use the cold brew concentrate?

Cold Brew, K-Cups & More

Our Coffee

Do you accept Shop Pay, Apple Pay, or PayPal?

Why was my card declined?

Is my payment information secure?

Do you charge sales tax?

Payments & Checkout

How do I use a discount code?

How do I sign up for deals and the newsletter?

Giveaway FAQs: How do I enter?

Giveaway FAQs: What is the prize?

Giveaway FAQs: Where can I read the official rules?

Discounts, Giveaways & Gift Cards

Where is Helm and what are the hours?

What does Helm serve?

Where can I find the Larry’s coffee truck and upcoming events?

Visit Helm (Raleigh)

Visiting Larry's

How do I apply for the teacher grants?

What happened to the Inspiring Teachers blend?

Community & Grants

Doing Good (donations, grants, community)

How do I contact customer service?

What info should I include so you can help faster?

How to Contact Us