Use the link in your shipping email, sign in to your account, or use the Shop app.

There are a few easy ways to follow your order:<ol><li>Shipping confirmation email: as soon as your order ships, we send you an email with a tracking link. Click it any time to see where your package is.</li><li>Your account: sign in at <a href="https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US">https://larryscoffee.com/customer_authentication/redirect?locale=en&amp;region_country=US</a> and open the order to see its status.</li><li>The Shop app: your Larry&#x2019;s orders sync automatically, and you can get delivery updates and push notifications.</li></ol>Tracking appears once your order has shipped. Can&#x2019;t find your email? Check your spam or promotions folder, or contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> with your order number and we&#x2019;ll resend it.

How do I track my order?

Wait 24 to 36 hours after getting your tracking number. If still stuck, contact us.

This one is almost always a timing thing. Carriers don&#x2019;t always scan a package right when it&#x2019;s picked up, so the first update can take a little while to show.Here&#x2019;s what we recommend:<ul><li>Please give it 24 to 36 hours after you receive your tracking number for the status to update.</li><li>Try the carrier&#x2019;s own tracking page with your tracking number from your shipping email. It&#x2019;s often more up to date than other pages.</li><li>Still nothing after that? Contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> with your order number, and we&#x2019;ll look into it with the carrier.</li></ul>

My tracking hasn’t updated. What do I do?

If delivered in the last 24 to 48 hours it may be a scan error. Check carrier tracking, around your home, and with neighbors, then contact us.

We know how frustrating that is, so let&#x2019;s figure it out. A few quick things to check first:<ol><li>Check the timing. If it was marked delivered in the last 24 to 48 hours, it&#x2019;s likely a scanning error. Packages sometimes get marked delivered a bit early and arrive later that day or the next.</li><li>Use the carrier&#x2019;s tracking. Use the tracking number from your shipping confirmation email for the most accurate status. Shopify&#x2019;s tracking page can lag behind the carrier&#x2019;s. The carrier&#x2019;s page may also show a delivery photo or details about where it was left.</li><li>Look around your home. Check the porch, side door, garage, mailbox area, and behind planters or bushes. If you live in an apartment, check with your front office, leasing staff, or package room.</li><li>Ask around. Check with neighbors and anyone in your household. Carriers sometimes leave packages at a nearby address by mistake.</li><li>Give it one more day. It often shows up.</li></ol>Still no luck? We&#x2019;re here to help. Contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> with your order number and delivery address, and we&#x2019;ll look into it with you.

My order says delivered but I don’t have it

Same as order changes: contact us ASAP. Shipped orders can’t be redirected. Subscribers can edit their address in the portal.

Sometimes, and it works the same way as changing an order. Contact us right away at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> with &#x201C;urgent&#x201D; or &#x201C;timely&#x201D; in the subject line, plus your order number and the correct address. We ship within 24 hours, so once an order has left us we can&#x2019;t redirect it. Double-check your address at checkout, especially for apartments and unit numbers.If you have a subscription, you can update your address yourself any time before the next order processes. Log in at <a href="https://larryscoffee.com/tools/recurring/get-subscription-access">https://larryscoffee.com/tools/recurring/get-subscription-access</a>, click the Account tab, and choose &#x201C;Manage addresses.&#x201D;

Can I change my shipping address?

Your coffee will still be fresh. Watch tracking, and contact us if it hasn’t moved in 3+ business days.

Delays happen, especially during holidays, storms, or busy shipping weeks, and we know waiting isn&#x2019;t fun. Here&#x2019;s what to know:<ul><li>Keep an eye on your tracking. Carriers often update it once the package is moving again.</li><li>Your coffee will be fine. We roast fresh, so a short delay won&#x2019;t make your coffee stale. It will still taste great when it arrives.</li><li>Check your delivery address. Make sure the address on your order is correct, and keep an eye out for delivery notices or door tags.</li><li>Reach out if it stalls. If your tracking hasn&#x2019;t moved in 3 or more business days, contact us at <a href="https://larryscoffee.com/pages/contact">https://larryscoffee.com/pages/contact</a> with your order number and we&#x2019;ll help figure out what&#x2019;s going on.</li></ul>

What if my package is delayed?

Larry's Coffee

How to track your order and what to do if it is late or missing.

Tracking & Delivery

Orders & Shipping

Do you offer corporate gifting?

Can you ship gifts directly to each recipient?

How do I place a corporate gifting order?

Corporate & Gifting

How do I become a wholesale partner?

Do you offer private label or custom orders?

Wholesale

Wholesale, Grocery & Corporate Gifting

How do I place an order?

Can I change or cancel my order after placing it?

Can I add an item to an order I already placed?

Do you offer gift messages or gift wrapping?

Where can I buy Larry’s in stores?

Placing & Changing an Order

How much is shipping?

What is the free shipping minimum?

How long will my order take to arrive?

When do orders ship?

Do you ship to Hawaii, Alaska, and PO boxes?

Do you ship internationally?

Shipping Rates & Times

Larry’s Happiness Guarantee Details

What is your return policy?

Can I return coffee I don’t like or ordered by mistake?

Can I return or exchange non-coffee items (merch, gear)?

How do refunds work and how long do they take?

Can I get a refund on a subscription order?

How long do I have to report a problem with my order?

Return & Refund Policy

My order arrived damaged or leaking

An item is missing from my order

I received the wrong item

My coffee arrived stale or tastes off

My coffee was ground wrong

My package was lost or stolen

My order was delayed and I no longer need it

Something Went Wrong

Refunds, Returns & Problems

How do subscriptions work?

What are the subscription discounts and perks?

How do I sign up?

Getting Started

How do I log in to my subscription portal?

How do I skip, pause, or reschedule a delivery?

How do I change my frequency?

How do I swap coffees, sizes, or grinds?

Managing Your Subscription

When will I be charged?

How do I update my payment method?

Billing & Cancellation

Subscriptions

Which coffee is right for me?

What is the difference between light, medium, and dark roast?

Which coffees are low acid?

Do you have decaf?

What are limited-run coffees, and how do I get them?

Choosing a Coffee

What does shade grown mean, and is all your coffee shade grown?

Where does your coffee come from?

Is your coffee fair trade or direct trade?

Organic, Shade Grown & Sourcing

Which grind should I choose for my brew method?

What if I picked the wrong grind?

Should I buy whole bean or ground?

How do I brew with a drip machine?

How do I brew with a pour-over?

How do I brew with a French press?

How do I brew with an AeroPress?

What is the right coffee-to-water ratio?

Why does my coffee taste bitter or sour?

Grind & Brewing

How fresh is your coffee when it ships?

How should I store my coffee?

Why doesn’t Larry’s use vacuum sealed bags?

Can I freeze my coffee?

Freshness & Storage

How do I use the cold brew concentrate?

Cold Brew, K-Cups & More

Our Coffee

How do I create an account or reset my password?

How do I update my email, address, or phone number?

How do I unsubscribe from emails or texts?

How do I delete my account or data?

My Account

Do you accept Shop Pay, Apple Pay, or PayPal?

Why was my card declined?

Is my payment information secure?

Do you charge sales tax?

Payments & Checkout

How do I use a discount code?

How do I sign up for deals and the newsletter?

Giveaway FAQs: How do I enter?

Giveaway FAQs: What is the prize?

Giveaway FAQs: Where can I read the official rules?

Discounts, Giveaways & Gift Cards

Account, Payments & Promotions

Where is Helm and what are the hours?

What does Helm serve?

Where can I find the Larry’s coffee truck and upcoming events?

Visit Helm (Raleigh)

Visiting Larry's

How do I apply for the teacher grants?

What happened to the Inspiring Teachers blend?

Community & Grants

Doing Good (donations, grants, community)

How do I contact customer service?

What info should I include so you can help faster?

How to Contact Us