Can I return coffee I don’t like or ordered by mistake?Updated 5 days ago
We can’t accept returns on coffee, but you’re covered by Larry’s Happiness Guarantee. If you don’t love your coffee, or you ordered the wrong one, tell us within 30 days of delivery and we’ll make it right. Here’s how it works:
- Email us: Send a note to [email protected] with your name, the email on your order, and your order number.
- Tell us how you brew: Let us know what you’re tasting. A small brewing change, like the grind or the ratio, often fixes it.
- New roast or refund: If we can’t get it tasting great, we’ll send you a free 12 oz bag of a different roast. If that’s still not for you, we’ll refund your original order (100% of a 12 oz bag, or 50% of a 2 lb or 5 lb bag).
Please keep the original bag or share it with a friend, since we can’t take it back. The guarantee applies to your first order and is good once per customer.