Larry's Happiness Guarantee, returns, and how refunds work.

Return & Refund Policy

What to do if your order arrives damaged, wrong, missing, or late.

Something Went Wrong

Larry's Coffee

Refunds, Returns & Problems

Do you offer corporate gifting?

Can you ship gifts directly to each recipient?

How do I place a corporate gifting order?

Corporate & Gifting

How do I become a wholesale partner?

Do you offer private label or custom orders?

Wholesale

Wholesale, Grocery & Corporate Gifting

How do I place an order?

Can I change or cancel my order after placing it?

Can I add an item to an order I already placed?

Do you offer gift messages or gift wrapping?

Where can I buy Larry’s in stores?

Placing & Changing an Order

How much is shipping?

What is the free shipping minimum?

How long will my order take to arrive?

When do orders ship?

Do you ship to Hawaii, Alaska, and PO boxes?

Do you ship internationally?

Shipping Rates & Times

How do I track my order?

My tracking hasn’t updated. What do I do?

My order says delivered but I don’t have it

Can I change my shipping address?

What if my package is delayed?

Tracking & Delivery

Orders & Shipping

Larry’s Happiness Guarantee Details

What is your return policy?

Can I return coffee I don’t like or ordered by mistake?

Can I return or exchange non-coffee items (merch, gear)?

How do refunds work and how long do they take?

Can I get a refund on a subscription order?

How long do I have to report a problem with my order?

My order arrived damaged or leaking

An item is missing from my order

I received the wrong item

My coffee arrived stale or tastes off

My coffee was ground wrong

My package was lost or stolen

My order was delayed and I no longer need it

How do subscriptions work?

What are the subscription discounts and perks?

How do I sign up?

Getting Started

How do I log in to my subscription portal?

How do I skip, pause, or reschedule a delivery?

How do I change my frequency?

How do I swap coffees, sizes, or grinds?

Managing Your Subscription

When will I be charged?

How do I update my payment method?

Billing & Cancellation

Subscriptions

Which coffee is right for me?

What is the difference between light, medium, and dark roast?

Which coffees are low acid?

Do you have decaf?

What are limited-run coffees, and how do I get them?

Choosing a Coffee

What does shade grown mean, and is all your coffee shade grown?

Where does your coffee come from?

Is your coffee fair trade or direct trade?

Organic, Shade Grown & Sourcing

Which grind should I choose for my brew method?

What if I picked the wrong grind?

Should I buy whole bean or ground?

How do I brew with a drip machine?

How do I brew with a pour-over?

How do I brew with a French press?

How do I brew with an AeroPress?

What is the right coffee-to-water ratio?

Why does my coffee taste bitter or sour?

Grind & Brewing

How fresh is your coffee when it ships?

How should I store my coffee?

Why doesn’t Larry’s use vacuum sealed bags?

Can I freeze my coffee?

Freshness & Storage

How do I use the cold brew concentrate?

Cold Brew, K-Cups & More

Our Coffee

How do I create an account or reset my password?

How do I update my email, address, or phone number?

How do I unsubscribe from emails or texts?

How do I delete my account or data?

My Account

Do you accept Shop Pay, Apple Pay, or PayPal?

Why was my card declined?

Is my payment information secure?

Do you charge sales tax?

Payments & Checkout

How do I use a discount code?

How do I sign up for deals and the newsletter?

Giveaway FAQs: How do I enter?

Giveaway FAQs: What is the prize?

Giveaway FAQs: Where can I read the official rules?

Discounts, Giveaways & Gift Cards

Account, Payments & Promotions

Where is Helm and what are the hours?

What does Helm serve?

Where can I find the Larry’s coffee truck and upcoming events?

Visit Helm (Raleigh)

Visiting Larry's

How do I apply for the teacher grants?

What happened to the Inspiring Teachers blend?

Community & Grants

Doing Good (donations, grants, community)

How do I contact customer service?

What info should I include so you can help faster?

How to Contact Us