Larry’s Happiness Guarantee DetailsUpdated a minute ago

We stand behind every bag. Larry’s Happiness Guarantee: don’t love your coffee? We’ll make it right.

Because we can’t accept returns on coffee, the guarantee works a little differently. Here’s everything you need to know in one place.

What’s covered

• The guarantee applies to your first order and is good once per customer.
• You have 30 days from the day your order is delivered to tell us.
• It covers any coffee you don’t love, including a roast you ordered by mistake.

How it works

1. Get in touch: Email us at [email protected] with your name, the email on your order, and your order number. Tell us how you brew your coffee and what you’re tasting. Many times we can help you dial in your brewing method for the roast you chose, and that alone can turn the taste around. No pressure and no quiz, we just want to help.
2. Free new roast: If we can’t help you dial it in, we’ll send you a free 12 oz bag of a different roast. Keep the first bag, or pass it along to a friend. We can’t take coffee back.
3. Refund: Still not for you? No hard feelings. We’ll refund your original order 100% on any one 12 oz bag, or 50% on any one 2 lb or 5 lb bag. We hope you’ll give us another try down the road.

Good to know

• The replacement roast is always a 12 oz bag, even if you originally ordered a 2 lb or 5 lb bag.
• Shipping charges aren’t refundable.
• Refunds go back to your original payment method, usually within 10 business days.

If it’s our mistake

If we sent the wrong product, the wrong grind, a bad roast, or a damaged bag, that’s on us. It doesn’t count against your guarantee, and we’ll replace it at no cost. Please send a photo of the problem with your order number. For a damaged bag, also include a photo of the barcode on the bottom of the bag so we can see the lot number.

What’s not covered

• Sale items and gift card purchases are final sales.
• Mugs, gear, and merchandise aren’t part of the coffee guarantee, but you can return them within 30 days of delivery. They must be unused and in their original packaging, you cover the return shipping, and your refund is issued after we receive and inspect the item.

Bought it at a store or cafe?

Please take it back to the store or cafe where you bought it and they’ll take care of you.

Need help?

Email us at [email protected] or visit our contact page: https://larryscoffee.com/pages/contact. Our support hours are Monday to Friday, 9:30 AM to 4:30 PM ET.

We’re a small company that pays everyone in the chain fairly, from the farmers to the folks on the roasting floor. This policy is how we stand behind the coffee without pretending we’re bigger than we are.