My coffee arrived stale or tastes offUpdated 4 days ago

We hate hearing that, and we want you to love your coffee. We roast fresh, so let’s figure out what’s going on:

1. Email us: Send a note to [email protected] with your name, the email on your order, and your order number.
2. Tell us what you’re tasting: Let us know if it’s sour, bitter, flat, or burnt, and how you brew it.
3. Include your roast date: If you can find it, it’s printed on the bottom of 12 oz and kilo bags.

Often a small brewing change can turn the taste around, and we’re happy to walk through it with you. If it’s a bad roast on our end, that’s on us and doesn’t count against your guarantee. If we can’t get it right, Larry’s Happiness Guarantee will make it right with a free 12 oz bag of a different roast, and then a refund if it’s still not for you. Please reach out within 30 days of delivery.