Something Went Wrong
What to do if your order arrives damaged, wrong, missing, or late.
My order arrived damaged or leaking
We replace it at no cost. Email your name, email, order number, a photo of the damage, and a photo of the barcode on the bottom of the bag.
An item is missing from my order
We replace it for free. Send us your name, email, and phone number.
I received the wrong item
That’s on us. Email a photo and your order number and we’ll fix it fast. It doesn’t count against your guarantee.
My coffee arrived stale or tastes off
Email us how you brew and what you’re tasting. If it’s a bad roast, that’s on us. If we can’t fix it, we send a free 12 oz bag.
My coffee was ground wrong
If we sent the wrong grind, that’s on us. If you picked a grind that doesn’t suit your brewer, have it re-ground at a shop, or we’ll send a replacement.
My package was lost or stolen
Wait 48 hours, report it to the shipping carrier, then email us and we’ll replace your order.
My order was delayed and I no longer need it
Once shipped, we can’t cancel or take coffee back. You’re still covered by the Happiness Guarantee. Not shipped yet? Email us right away.