What is your return policy?Updated 4 days ago
We stand behind every bag with Larry’s Happiness Guarantee: don’t love your coffee? We’ll make it right.
Because we can’t accept returns on coffee, the guarantee works a little differently. It covers your first order, and you have 30 days after delivery to tell us. Here’s how it works:
- Get in touch: Email us at [email protected] with your name, the email on your order, and your order number. Tell us how you brew your coffee and what you’re tasting. Many times we can help you dial in your brewing method for the roast you chose, and that alone can turn the taste around. No pressure and no quiz, we just want to help.
- Free new roast: If we can’t help you dial it in, we’ll send you a free 12 oz bag of a different roast. Keep the first bag, or pass it along to a friend.
- Refund: Still not for you? No hard feelings. We’ll refund your original order 100% on any one 12 oz bag, or 50% on any one 2 lb or 5 lb bag. We hope you’ll give us another try down the road.
A few details to know:
- The guarantee applies to your first order and is good once per customer.
- The replacement roast is always a 12 oz bag, even if you originally ordered a 2 lb or 5 lb bag.
- Shipping charges aren’t refundable.
- If it’s our mistake (wrong product, wrong grind, bad roast, or a damaged bag), that’s on us and it doesn’t count against your guarantee.
Questions? Contact us at https://larryscoffee.com/pages/contact